Securify help for Shopify merchants
Get started with Securify
Install Securify, turn on the app embed, check it works and set your first rule.
Step 1: Install Securify
- Open Securify on the Shopify App Store.
- Click Install and approve the request in your Shopify admin.
- Open Securify from Apps in your Shopify admin.
Securify opens on the Protection Dashboard. A window called Free Black Friday protection is on can appear first. Read it and click Got it. It appears once in each browser, so a colleague or another device sees it again. If another setup screen opens, complete it to reach the dashboard.
Step 2: Turn on the app embed
This is the step that matters most: until the app embed is on, your rules stop nobody on your storefront. See Securify blocks no visitors until you turn on the app embed.
Step 3: Check that it works
- Open your store in a new private browser window.
- In Securify, open Visitor Logs and refresh the page. Your visit shows in the list with its decision.
Testing from a country you plan to block? Add your own IP address to the Allow List first, so you do not lock yourself out. See How to block an IP address or a range.
Step 4: Decide what to block first
Start from the problem you have:
- Fake orders or chargebacks. Start with How to review risky orders.
- Traffic from a place you do not sell to. See When to block a country.
- Bots slowing the store or filling your analytics. See How to stop bots on your store.
- One customer who keeps causing trouble. See When to block an email.
- One address that keeps coming back. See When to block an IP address.
- Copied product text and images. See How to protect your content from copying.
Other settings worth a look
In Settings:
- Location Verification Appeal lets a visitor blocked by your country or VPN rules, or by Advanced Bot Blocking, prove their real location. It is on by default.
- Email Notifications sends you daily activity summaries, security anomaly alerts and protection insights.
- Custom Block Message is the text blocked visitors see.
Click Save in the bar at the top of the page to apply these. If an option looks greyed out in your app, message us in the chat.
Remove Securify
In your Shopify admin, open Settings → Apps, find Securify and uninstall it. About 48 hours later, Shopify asks us to erase your store's data.
Still stuck? Open the chat bubble in the Securify app or email dev@otp.plus.