Gorgias integrationFree · no credit card22.6% of the tickets in your Gorgias queue are bot noise. Your agents still answer every one.
Spam and bot tickets pile into the same queue as real customers, and agents approve refunds without knowing who they are talking to. Securify flags the noise and puts a fraud score in the sidebar of every ticket, before your team replies.
rise in retail e-commerce chargeback rates in Sift's 2025 data. Every refund an agent approves blind adds to it.
Free on every Securify plan, including the free plan. Most merchants never pay for it.
Ticket #4821/ Gorgias · connectedRefund me now. Order never arrived.
[email protected] · via contact form · 2 min ago
Securify
- Disposable emailyopmail.com
- VPN / proxy originDatacenter IP, NL
- Chargebacks2 on 3 orders
- Billing ≠ shipping countryUS / NG
- Account age3 days
Last scan 4s ago · read-only until you act
Why Chargeflow alone isn't enough
Chargeflow fights the chargeback after it's filed. Securify scores the ticket before the refund.
Gorgias's Chargeflow integration collects evidence once a dispute exists. By then the refund or reship is already approved. Securify shows the risk while the agent is still deciding.
- 1
Ticket arrives
“Refund me now” from a throwaway email over a VPN.
Securify scores it here
High · 82/100: disposable email, proxy origin, two prior chargebacks. The agent sees it before replying.
- 3
Refund approved blind
Without the score, the agent refunds or reships a repeat abuser.
- 4
Chargeback filed, evidence collected
After the money is gone. Best case, you win the dispute months later.
What gets scored
Risk, right inside the ticket
The Securify widget appears in the right sidebar of every Gorgias ticket and refreshes on every event — so your agent sees who they're talking to before they respond.
- On
Risk level on every ticket
Low / Medium / High / Critical, refreshed on each ticket event
- On
0–100 fraud score per customer
Order history, chargebacks, device and email signals
- On
Disposable email and VPN / proxy detection
Throwaway providers, anonymised origins
- On
One-click 'Apply High Risk Tag' to Shopify
Optional. Needs the Shopify connection
The queue
Give agents back the hours spam takes
22.6% of support volume is bot-related (Securify internal business-case evidence). Flag it before triage and your first-response time, CSAT and SLA numbers describe real customers again.
Queue math · sample
Every spam ticket is agent time a paying customer waits for.
- Tickets last 30 days
- 4,120
- Flagged spam or bot
- 931 (22.6%)
- Agent time per ticket
- 4 min
- Agent hours recovered
- 62 h
Sample volume; the 22.6% share is from Securify's internal business-case evidence. Your dashboard shows real counts.
Setup
Install once. The widget appears in every ticket.
Add Securify to Shopify, then install it from the Gorgias App Store and authorize. The widget self-installs into the ticket sidebar; nothing is written back without an agent action.
- 1Add Securify to your Shopify store.
- 2Install Securify from the Gorgias App Store and authorize.
- 3The widget appears in every ticket — no further setup.
Securify wants to connect to Gorgias
Read-and-score access to tickets and customers. No replies sent, no tickets closed, nothing changed without an agent clicking.
Works on every Gorgias plan — protection isn't gated behind a paid tier.
22.6%
of support volume is bot-related, per Securify's internal business-case evidence.
4.4/5
78 reviews on the Shopify App Store. Free plan available.
FAQ
Questions merchants ask before connecting
Is Securify free?
Yes — the Gorgias integration is completely free, with every feature included.
Does it write to my customers or tickets?
No customer data is written or modified without an explicit agent action, like pressing 'Apply High Risk Tag'.
Where does it show up in Gorgias?
As a widget in the right sidebar of every ticket, refreshed automatically on each ticket event.
Does it work without Shopify?
Yes — risk scoring works on its own. Connecting Shopify adds one-click customer tagging.
Will it auto-close or block tickets?
No. Securify flags and scores — your team stays in control of every decision.
How does it connect to Gorgias?
Securify installs on Shopify and connects to Gorgias over OAuth. We never see your Gorgias password — access is read-and-score only: ticket and customer data feed the risk score, and nothing is written back without an explicit agent action.