Securify help for Shopify merchants
How to review risky orders
Go through the orders Securify flagged and decide on each one, from the Order Protection page. Not sure what to decide? See [When to cancel, hold or clear a risky order](15-when-to-cancel-hold-or-clear-an-order.md).
Find the orders that need you
- Open Securify from Apps in your Shopify admin.
- Open Order Protection in the menu.
- Read the top of the page. It tells you how many orders need your decision and how much money is on them. If nothing is waiting, it says Nothing needs you right now.
- Choose Last 7 days, Last 30 days or Last 90 days on the right.
Decide on an order
The card shows why the order was flagged. Click Details for more, or click the order number to open it in Shopify. Then click one of these:
- Cancel order. The order is cancelled, refunded to the original payment method and restocked. Securify asks you to confirm.
- Not risky. You keep the order, and Securify stops flagging this buyer on your store. If the order has no buyer email, future orders cannot be recognised.
- Put on hold. Fulfillment pauses. Securify asks you to confirm.
Come back to an order on hold
The On hold list shows held orders from the period you chose, so choose a longer period to find an older one. An order older than Last 90 days stays on hold but drops off the list, so open it in Shopify. Click Release hold to start fulfillment again, or Cancel order to cancel it.
Find an order you already decided on
Cancelled and cleared orders move to Handled, a list that stays closed until you open it. To find one order:
- Click Show all, Needs decision, On hold, Cancelled or Cleared.
- Under Why flagged, choose Securify Network Intelligence or Email check.
- Search by order number or email.
Clear filters brings every order back.
Watch a cleared buyer again
The Cleared customers tab lists the buyers you marked as not risky, and how many orders each has placed since. Click Flag again and confirm, and Securify flags their future orders again.
Questions
Does Securify cancel or hold orders on its own? No. That waits for your decision.
Can I act from an email? Securify can email you about a risky order, and the email takes you to the order's card here. A Not risky click from an email acts at once, with no question. Not every flagged order gets an email, so check this page too.
Still stuck? Open the chat bubble in the Securify app or email dev@otp.plus.