Securify help for Shopify merchants
When to block an IP address
Block an IP address when one address keeps coming back and is clearly not a customer. It is the narrowest block you have, and it is easy to get around.
Good reasons to block an IP address
- One address visits again and again. In Visitor Logs, Group by IP puts visits from the same address together, so repeat visitors stand out.
- It looks like a scraper or a bot. Many pages in a short time, with no sign of shopping.
- A hosting provider's range sends you bot traffic. Block the range rather than each address.
When not to block an IP address
- The address belongs to a mobile network or a large office. Many people can share one address, and you can block all of them.
- You had one odd visit. One visit is rarely worth a rule.
- The trouble comes from many addresses. A list that grows every day means a broader tool would work better. See How to stop bots on your store or When to block a country.
- You know who the person is. If it is a customer with an account, block their email. Their email stays the same when their address changes.
Keep the list short
Home and mobile addresses change hands, so an address you block today can belong to someone else later. Look through your IP Block List from time to time and remove old entries.
To keep someone out of every rule, such as your own team, use the Allow List instead. See How to block an IP address or a range.
Still stuck? Open the chat bubble in the Securify app or email dev@otp.plus.