Securify help for Shopify merchants
How to block a country
Stop visitors from a country opening your store, from the Block Countries page. Not sure you should? See [When to block a country](03-when-to-block-a-country.md).
The app embed must be on for country blocks to apply. See Securify blocks no visitors until you turn on the app embed.
Block a country
- Open Securify from Apps in your Shopify admin.
- Open Block Countries in the menu.
- Do one of these:
- On the Interactive Country Map, click the country.
- Under Current Restrictions, type the country's name in the search field and select it.
The country is saved as soon as you choose it. There is no Save button on this page. It turns red on the map and appears in the Current Restrictions list.
If your plan limits how many visitors Securify can block and you reach that limit, a banner appears on this page and further matching visitors are let through.
Unblock a country
- Click the red country on the map, or
- Click Remove next to it under Current Restrictions.
Delete All removes every country from the list. It asks you to confirm, and you cannot undo it.
Check that it works
Open Visitor Logs, click Blocked and choose Country in the block reason filter. See How to check why a visit was blocked.
Questions
Can I block a country and still let one person in? Yes. Add their IP address to the Allow List on the Block IPs page, or give them a device pass.
Can I combine country and IP blocks? Yes. They work together.
A real customer was blocked. What can they do? See What to do when a real customer is blocked.
Still stuck? Open the chat bubble in the Securify app or email dev@otp.plus.