How to check why a visit was blocked

Find the visit

Open Securify from Apps in your Shopify admin, then Visitor Logs in the menu.
Use any of these:
- All visits, Blocked, Allowed. See one kind of visit.
- Block reason. Filter blocked visits by Country, IP, VPN, Datacenter, Advanced bot or Email.
- Search. Enter an IP address, a tracking ID or the Trace ID from the block page.
- Group by IP. Put visits from the same address together. The grouped view covers the last 2,000 visits. For the full history, turn grouping off.

The list covers the last 30 days, and older visits are not available in the app.

Read the reason

Click a visit to open Visit details. It tells the story of the visit in plain sentences and shows its Trace ID.

Block an address you find

An allowed visit has a Block IP button on its row, unless that address is already blocked. You can also click Block IP in Visit details. To remove the block later, see How to block an IP address or a range.

See the totals

A summary at the top shows the total, blocked and allowed visits. With a tab, grouping or search on, or above 10,000 visits, it shows only the total. Totals above 10,000 show as 10,000+.

For charts of your VPN and bot traffic, see How to see your VPN and bot traffic.

Download your logs

Click Export CSV. The file follows the filters you have on and holds up to 10,000 rows. It has no Trace ID column.

Why some details are missing

Connection and network details, such as VPN or data center, come from IP intelligence. It runs while Block VPN Users, Block Bot Traffic or Advanced Bot Blocking is on. Visits made before you turned one on are not filled in afterwards. Visits stopped by a country, IP or email rule are blocked before this check runs, so they show no connection details.

Still stuck? Open the chat bubble in the Securify app or email dev@otp.plus.