OTP+ help for Shopify merchants
Login methods and SMS countries
Choose how customers sign in, and which countries can receive SMS codes.
The login methods
Go to Settings > Login methods. The Login methods card lists:
| Method | What the customer does |
|---|---|
| One-tap sign-in with their Google account. | |
| Apple | Sign in with their Apple account. |
| SMS / OTP | Gets a 6-digit code by text message and types it in. |
| Email & password | The usual login form. It's marked Always on and can't be switched off. |
Turn a method on or off
- Go to Settings > Login methods.
- Use the switch next to Google, Apple or SMS / OTP.
- Click Save in the bar at the top of the page.
On stores with new customer accounts, the Login methods card only appears after you turn on Enable login modal. See New vs. classic customer accounts.
Add SMS countries
Shoppers can only pick a phone country that you have enabled. If no country is enabled, nobody can get an SMS code.
- Go to Settings > Login methods.
- Turn on SMS / OTP. The country list appears under it.
- Click in Request a country and type a country name.
- Click Request country next to the country. It's added right away. You don't need to click Save.
- Repeat for each country you sell to.
Below the list you'll see how many countries are available, for example "3 countries available to shoppers."
Remove a country
Click the × on the country's chip. It's removed right away.
Countries marked "Premium"
Some countries show a Premium badge and a Contact support button instead of Request country. Our support team turns these on for you.
- Click Contact support. A chat opens with a message ready to send.
- Send it. We'll reply and enable the country.
If chat isn't available, OTP+ asks you to email [email protected] instead.
Starter list from setup
If you turn on SMS code during setup and save without adding any countries, OTP+ adds a starter list for you: Australia, Bahrain, Bulgaria, Canada, India, Japan, Kuwait, Oman, Pakistan, Qatar, Saudi Arabia, United Arab Emirates, United Kingdom and United States. Check the list in Settings > Login methods and remove any you don't want.
Countries also power page locks
Locked pages send a one-time code to the same countries. This works even if SMS / OTP login is off. In that case the countries appear in their own card, Countries for page-lock verification. See Page locks and approved customers.
Where customers land after signing in
Use the After sign-in card to pick where customers go after they sign in.
- Open Send customers to and pick one:
- Default (account area / current page)
- Shopify account page
- Custlo dashboard (if you use the Custlo app)
- Custom URL
- For Custom URL, type the address in URL. It must be a page on your own store. Addresses outside your store are ignored.
- Click Save.
Tip: to find an account app's page, open your store, sign in, click your account icon, and copy the address from your browser.
Common problems
Customers can't pick their country. That country isn't enabled. Add it with Request country, or contact support if it's Premium.
I see "No countries enabled yet". Add at least one country so shoppers can sign in by phone.
The country list won't save. Read the message shown above the list. For example, "Your session has expired. Reload the page and try again."
Still stuck? Email [email protected] — we reply within 1 business day, 24/7.