When to block VPN users

Good reasons to block VPN users

• A lot of your traffic comes through VPNs, and you also get fake orders. Securify does not link an order to its visit, so this is a judgment rather than proof. Traffic Intelligence shows your VPN traffic.
• People get around your country blocks. A VPN lets a visitor appear to be in another country.
• People abuse a limited drop or a regional price. A VPN can make one person look like many, or look local.

When to leave it off

• Your customers often use a VPN. Some shoppers use one for privacy, or their office network works like one. A block can potentially stop them.
• VPN traffic is small and causes no harm. A block adds risk and gives little back.
• You have no numbers yet. Securify only counts VPN visits while Block VPN Users, Block Bot Traffic or Advanced Bot Blocking is on. With all three off, an empty report does not mean you have no VPN traffic. See How to see your VPN and bot traffic.

Standard or Strict

When you turn on Block VPN Users in Settings, a Detection Threshold switch appears:

• Standard blocks when a VPN is detected.
• Strict blocks when a VPN is detected and the browser's timezone does not match the IP location.

Despite its name, Strict asks for one more signal before it blocks, so it blocks fewer visitors. Choose it if you worry about stopping real customers. Choose Standard to catch more VPN traffic. Detection signals come from third parties, so no setting is perfect.

Turn it on

1. Open Settings in Securify.
2. Under Protection Settings, tick Block VPN Users and choose the threshold.
3. Click Save in the bar at the top of the page.
4. Open Visitor Logs, click Blocked and choose VPN in the block reason filter to see what it stops.

Keep Location Verification Appeal on, so a real customer who was blocked can prove where they are.

Still stuck? Open the chat bubble in the Securify app or email dev@otp.plus.