Contact Securify support

Live chat

Open Securify from Apps in your Shopify admin and click the chat bubble. Send a message at any time.

Email

Write to dev@otp.plus.

What to include

• Your store's myshopify address, such as your-store.myshopify.com.
• What you expected, and what happened.
• A screenshot, if you have one.
• The Trace ID from the block page, if a visitor was blocked.

System status

See outages and planned maintenance at status.securification.ai.

Report a security issue

To report a vulnerability, follow the steps on our security page.

Still stuck? Open the chat bubble in the Securify app or email dev@otp.plus.